Where's the money in Voice 2.0?

Martin Geddes, Head of Strategy, BT

Date: Thursday, March 5

Time: 4:00 - 4:15 PM

Location: Salon E

In the Voice 1.0 world -- a trillion dollar business -- the revenues came from selling minutes and calling features. In future, a very different business model will drive growth. Value increasingly comes from managing interactions between businesses and consumers -- getting the right people together on the right medium at the right time; and from transactions during those interactions. Martin shares some of the latest research and ideas on how this will happen.

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